• Will Hope in Swansea remain free?

    Yes, the app is free to download and use.

  • Is all the support registered on Hope in Swansea free?

    Our aim is for all services on Hope in Swansea to be free of charge. However, some approved services and memberships, which we feel give hope, for the value it offers, may be heavily discounted. This means that sometimes there may be a cost for a particular service. Therefore, ideally access to all the services will be free, but our main purpose is to create an app where all the support can be found that is available and accessible to all who need help and support in Swansea.

  • How will Hope in Swansea be funded?

    Matthew's House funds the app and relies entirely on financial donations from those who support our purpose of providing hospitality and hope in the heart of Swansea. Matthew's House is a project that is an initiative of the Hill Church. We are registered charity and the information on that is found on our website. Every penny donated to Matthew's House helps to drive its mission of providing hospitality and hope in the heart of the city. If you would like to support Matthew's House with a monthly, click here: www.matthewshouse.org.uk/donate If you would like to support Matthew's House with a one-off donation, click here: https://app.etapestry.com/onlineforms/MatthewsHouse/DonateGeneralFunds.html

  • Do all support services in the City and County of Swansea put their details on Hope in Swansea?

    Not every support service or network have their details on Hope in Swansea, but it is our desire to be as comprehensive as possible and for Hope in Swansea to offer access to as many support services as possible. There are some support services that may, currently be full to capacity and wish for their details not to be shared for a short time whilst they manage the demands for their services. There are also some support services that offer hope which may be in their infancy so there may be some measures that need to be put in place until they can be reviewed fully as a service and given a space on Hope in Swansea. If you feel a Support Service exists that is missing on the app then please let them know we exist and direct them to get in touch. hopeinswansea@matthewshouse.org.uk Remember, there are NHS, clinical and medical services that can also offer you the guidance and support you may need in a particular moment. This guidance can be found on https://www.wales.nhs.uk/ or by calling 111.

  • What information do you collect from Hope in Swansea users?

    We do not collect or store any personal data from users of Hope in Swansea. We only record the numbers of visitors to particular areas on Hope in Swansea. We also have a Cookie and Privacy Policy to give you further information and reassurance if necessary. As a user of Hope in Swansea no personal details will be required, seen or stored by us.

  • Will a service providers details be kept private?

    If you are a service provider registering on Hope in Swansea, your administration details used in the sign up for the app and website will be kept private. Only the verification team of Hope in Swansea, who will review your registration, will see these details. Once your registration has been reviewed and approved, all the public display details which you register with us will be available to the public so that they can access your services.

  • How do you ensure the quality of support given on Hope in Swansea?

    We have a Review and Verification team within Matthew's House who work hard to ensure that the quality, accuracy and reliability of the information on the app is correct. However, listings of support offered on Hope in Swansea is not a recommendation or endorsement of any specific support service. How we decide on content and quality will also be determined in our Terms and Conditions for registration with the app. Matthew's House is also a user of Hope in Swansea. We want to ensure that as many support services are registered as possible, to help us with everything that we do. We work hard to ensure information on Hope in Swansea is accurate. We have measures in place which help us to reach out to the services registered at set intervals to review their data, check the information they have provided and send it back to the verification team for review.

  • How long does it take for a Support Service to be registered on the app and website?

    Registration will be reviewed as soon as possible by a member of the Matthew's House verification team. We hope and aim to get your support service registration reviewed within 7-10 working days.

  • How do you ensure information on Hope in Swansea is accurate and up to date?

    The Matthew's House Hope in Swansea verification team will do everything we possibly can to keep up to date information on Hope in Swansea. We have measures in place which help us to reach out to the services registered at set intervals throughout the year and during their time using Hope in Swansea. These are time sensitive reminders for the services to review their data, check the information they have provided, and send it back to the verification team for review. If this is not completed, the information will be archived and no longer accessible to users. Unfortunately, we cannot be held responsible for incorrect or incomplete information on Hope in Swansea, nor is Matthew's House liable for the quality of services received/given by any of the support services on Hope in Swansea. However, we will do all we can to make sure that accuracy and reliability are a priority for Hope in Swansea.

  • Who can register as a Support Service for Hope in Swansea?

    Ideally, we want every sector of support to be on the app. Whilst we remain the final decision makers on who is registered, our desire is that every sector has a way to show the hope they offer. We invite charities, support groups, local authority, NHS, private organisations, and any other means of support to apply. We will work with you so please get in touch. It is possible that we may not have the support you are looking for, but we may know someone who does! With that in mind, it is always worth getting in touch and asking as if we can help. We always try our best and help you or point you in the right direction.

  • How do I find the right support for me?

    We want Hope in Swansea to be as complete a directory of support services as it can be. We aim to make it as complete as possible, but we recognise that some of the lists are longer than others. There is no rush to look through the options available on Hope in Swansea. Hope in Swansea is available 24/7, whether the support services are there or not. So, please feel inspired and hopeful. Scroll through, read, and get in touch with the support detailed to find the best fit for you. We have used filters and other designs to help navigate the app in the easiest way possible. Please let us know if you think we can make it easier.

  • How do I know which support service to choose?

    At Matthew's House and Hope in Swansea, we recognise that everyone is different; everybody has a different background, path, and situation that they are going through. We will do our best to provide as much information in each support need and service profile on Hope in Swansea as we can to help you decide which service you feel will be the best fit for you. We know it can be a worrying process, especially at the beginning, but the important step is knowing that there could be something out there that could really give you hope. If the first service you choose does not work for you, we hope to provide a list for you of other alternatives that really could help you find the support and hope you, your loved one or the person you are supporting may need. There is no rush to look through the options available on Hope in Swansea. Hope in Swansea is available 24/7, whether the support services are there or not. So, please feel inspired and hopeful. Scroll through, read, and check out the support and services to find the best fit for you.

  • How do I search for the right support service for me?

    We want Hope in Swansea to be as complete a directory of support services as it can be. We aim to make it as inclusive as possible, but we recognise that some of the lists are longer than others. That is due to the wonderful support that the City and County of Swansea offers. There are a few ways to search for the right service for you. You can use the filters, check the map to find what is closest to you, check what is currently open near to you. You can also do this by searching for names or key words. This might be the name of a particular service or the type of support itself. Please go to the "Support for" section to look for the support service type you require. We also have "Alerts" on each support service profile which quickly tell you a little more about what a support service has to offer before you venture into it further. Each support service also has to provide an overview on their profile page which shows in simple terms what their support offers to those in need.

  • How can I, or my workplace support service, access support or training for services wishing to register on Hope in Swansea?

    Please get in touch via: hopeinswansea@matthewshouse.org.uk We have a Hope in Swansea toolkit which has information video clips, flyers and other useful details which will help you communicate and share information about Hope in Swansea with your work colleagues and others. We offer online meetings and training, lasting 1-2 hours, focusing on different types of support and how to use Hope in Swansea. We will be running these throughout the year. Please contact us if you feel this training would be helpful to you and your colleagues. Short video tutorials are also available.

  • How can my organisation support Hope in Swansea?

    Working together to make Swansea stronger is exactly why Hope in Swansea was created. The more organisations or individuals that support it the better. We already have the support of housing services, charities, businesses, sports clubs, including Swansea City Football Club and the Ospreys. You could simply be a vocal support for what we do, and so would be an ambassador for Hope in Swansea encouraging people to download it, use it and talk about it. You may want to raise funds for us where you live and work as it will cost us to run it and continue to improve it and every penny of support truly does count and is greatly appreciated.

  • How do I make a complaint about a support service or about Hope in Swansea?

    If you are unhappy about information provided on the app then please get in touch with us. If you are unhappy about the nature of the support from a service is important you get in touch with them to allow them to follow their own feedback and complaint policy. Our aim is to get in touch as soon as possible or at least within 30 days, to update you on what we have been able to do to deal with your concern where it relates to Matthew's House or the Hope in Swansea app. If we feel any issues raised need to be dealt with directly with the Support Service then we will let you know.

  • Will Hope in Swansea be available in Welsh or other languages?

    Currently Hope In Swansea is only available in English for users and services. Our desire is that Hope in Swansea will be available in Welsh and other languages in time and we are currently working on this. We do not have a time frame for when this will be achieved but we can assure you that we are actively seeking funding and resources to make it possible. We want Hope In Swansea to be inclusive for everyone, so it is certainly our aim to make it available in other languages. Hope In Swansea is an essential resource, so we want it to be available for people as soon as possible. It is a working resource which will be experiencing regular updates to make it even more accessible and inclusive for its users and services. Therefore, the first version you see will not be the finished product and we hope you will encourage us in making it better each day. If you feel you could offer support to Matthew's House with Welsh or other key language translations, please get in touch as we would value this input.

  • Why is there a limit on image size for uploads?

    For every image that you upload to Hope In Swansea, there is a cost involved in storing that image on the 'Cloud'. To ensure that Hope In Swansea remains free for everyone to use and register their services we must keep the running costs low and for essential processes. We believe that images are a great way to support those without constant internet or smart phone access, so we are determined to offer this service. However, there must be a limit so that we can offer this option to all services. We have also made this a sizeable limit so that smart devices can also manage the download of the files as well as the data used on individual devices when downloaded as this is also an option.

  • Why is there a strict character limit for support types?

    Each support type has a character limit of 280. This is to make sure that the app is accessible for everyone and information is easy to digest. Hope In Swansea is a signposting app and not a replacement for your website or information leaflets. The app will be used primarily on smart phones, therefore the information needs to be concise so that people will read it all. Please include essential information only that will direct people to your service, where they will then be able to find out the additional information. Essential information could include unique opening times for this support type (if they vary from your general opening times), referral criteria, booking details. Refrain from using unnecessary words or punctuation that will use up your character count. If you have any concerns with how to accurately share your details for this support type, Please feel free to get in touch with one of our verification team on hopeinswansea@matthewshouse.org.uk